Shipping policy

Shipping Policy

At Siotronics, we are committed to delivering your orders quickly, safely, and efficiently. We proudly serve customers across the United States, the United Kingdom, and many countries worldwide. Our goal is to provide a smooth shopping experience from the moment you place your order until it arrives at your doorstep.

Order Processing

  • Orders are processed within 1–2 business days after payment has been successfully verified.

  • Orders placed on weekends or public holidays will be processed on the next available business day.

  • During promotional events, holidays, or periods of high demand, processing times may be slightly extended.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Shipping Destinations

We proudly ship to:

  • 🇺🇸 United States

  • 🇬🇧 United Kingdom

  • 🌍 International destinations

If your country is available during checkout, we can deliver to your location.

Estimated Delivery Times

Delivery times vary depending on your location.

United States

  • 5–10 Business Days

United Kingdom

  • 5–10 Business Days

International

  • 7–20 Business Days

Please note that these delivery estimates are approximate and may vary depending on customs clearance, carrier operations, weather conditions, and local delivery services.

Shipping Costs

Shipping costs are calculated during checkout based on:

  • Delivery destination

  • Package weight

  • Product dimensions

  • Selected shipping method

From time to time, Siotronics may offer Free Shipping promotions on eligible products or qualifying orders.

Order Tracking

Every shipped order includes tracking information.

Once your package leaves our warehouse, you will receive an email containing:

  • Your tracking number

  • Shipping carrier information

  • Tracking link

Tracking information may take 24–48 hours to update after shipment.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, VAT, or other government fees may apply depending on your country's regulations.

These charges are:

  • Not included in the product price

  • Not included in shipping charges

  • The responsibility of the customer

We recommend checking with your local customs office for additional information before placing your order.

Shipping Delays

Although we work with reliable shipping partners, delivery delays may occasionally occur due to circumstances beyond our control, including:

  • Customs inspections

  • Severe weather conditions

  • Public holidays

  • Carrier delays

  • High shipping volumes

  • Natural disasters

  • Incorrect shipping information

We appreciate your patience and understanding if unexpected delays occur.

Incorrect Shipping Address

Please double-check your shipping address before placing your order.

If an incorrect or incomplete address is provided, your order may be delayed, returned, or undeliverable.

If you notice an error after placing your order, please contact us immediately. We will do our best to update your shipping information before your package is dispatched.

Lost, Missing, or Damaged Packages

If your package is lost during transit or arrives damaged, please contact us within 7 days of the expected delivery date.

To help us resolve the issue quickly, please include:

  • Your order number

  • A description of the issue

  • Photos of the damaged item and packaging (if applicable)

We will investigate the matter with the shipping carrier and work toward a satisfactory resolution.

Split Shipments

If your order contains multiple items, they may be shipped separately from different fulfillment centers.

If this happens:

  • You will receive separate tracking numbers.

  • Items may arrive on different dates.

  • No additional shipping charges will apply for split shipments.

Undeliverable Packages

Packages returned due to:

  • Incorrect addresses

  • Multiple failed delivery attempts

  • Refused deliveries

  • Unclaimed shipments

may require additional shipping charges before they can be resent.

Shipping Restrictions

Some products may not be available for delivery to certain countries due to shipping regulations, carrier limitations, or local import restrictions.

If we are unable to ship an item to your location, we will notify you promptly and provide an appropriate solution.

Contact Us

If you have any questions regarding shipping or your order, our support team is happy to assist.

Siotronics

Email: Contact@siotronics.com

Phone: +971 56 240 2412

We are committed to providing reliable worldwide shipping and ensuring your order reaches you as quickly and safely as possible.